Privacy Policy

On Kew Dog Training & Behaviour Limited

Privacy Notice – May 2020



Our contact details 

Email:  dataprivacy@onkew.co.uk 

What type of information we have 

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, name and contact details)
  • Information about your dog

How we get the information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • When you contact us through the website, by telephone, email, or any other means
  • When you make payments to us
  • When you use our services

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are: 

  • Your consent.  You are able to remove your consent at any time.  You can do this by contacting:  dataprivacy@onkew.co.uk

What we do with the information we have

We use the information that you have given us in order to:

  • Contact you
  • Internal recordkeeping
  • Improvement of our services
  • Transmission of marketing materials for which you provide consent

We do not share this information with any third parties.

How we store your information 

Your information is securely stored on our information systems, password protected and on secure servers.

We keep your personal contact details (name, address, telephone, etc) for 24 months.  We will then dispose your information by deleting personal identifier information from our records.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information. 

Your right to rectification – You have the right to ask us to rectify information you think is inaccurate.  You also have the right to ask us to complete information you think is incomplete. 

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances. 

Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances. 

Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights.  If you make a request, we have one month to respond to you.

Please contact us at dataprivacy@onkew.co.uk if you wish to make a request.

How to complain

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113